our policy 

1. Privacy Policy

Last updated: [insert date]

Lotus Blue Ayurveda ("we," "us," "our") operates www.shrisaiayurved.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site, purchase products, or book an online consultation.

Information We Collect

• Personal details: name, email address, phone number, shipping address, billing address.

• Health-related information: details you share with us during online Ayurvedic consultations (symptoms, health history, lifestyle information) so our practitioners can advise you.

• Payment information: processed securely through our payment gateway/Wix Payments; we do not store your full card details on our servers.

• Technical data: IP address, browser type, device information, and cookies used for Site functionality and analytics.

How We Use Your Information

• To process and deliver your orders via courier.

• To schedule and conduct online consultations.

• To respond to enquiries and provide customer support.

• To send order updates, appointment reminders, and (with consent) promotional offers.

• To improve our Site and product offerings.

Sensitive Health Information

Because we offer Ayurvedic consultations, some information you share may be health-related. We treat this information as confidential and use it only to provide consultation services. We do not sell or share your health information with third parties for marketing purposes.

Sharing of Information

We do not sell your personal data. We may share information with:

• Courier/logistics partners, solely to deliver your order.

• Payment processors, to complete transactions.

• Legal authorities, if required by law.

Cookies

Our Site (hosted on Wix) uses cookies for functionality, analytics, and personalization. You can control cookies through your browser settings.

Data Security

We use reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at [insert email].

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

Contact Us

For privacy-related questions, contact us at [insert email] or [insert phone].

2. Terms & Conditions

Last updated: [insert date]

Welcome to www.shrisaiayurved.com, operated by Lotus Blue Ayurveda. By accessing or using our Site, placing an order, or booking a consultation, you agree to these Terms & Conditions.

About Us

Lotus Blue Ayurveda sells Ayurvedic products (herbs, oils, supplements, and related items) and offers online Ayurvedic consultations, based in Maharashtra, India.

Use of the Site

• You must be 18 years or older, or use the Site under supervision of a parent/guardian, to place orders.

• You agree to provide accurate information when ordering products or booking consultations.

• You agree not to misuse the Site, including attempting unauthorized access or disrupting its operation.

Products

• All product descriptions, images, and information are provided for general informational purposes.

• We make reasonable efforts to display product details accurately, but slight variations in color, packaging, or quantity may occur.

Online Consultations

• Our online consultations provide general Ayurvedic wellness guidance based on traditional Ayurvedic principles.

• Consultations are not a substitute for diagnosis or treatment by a licensed medical doctor. Please see our Health & Medical Disclaimer below.

• Consultation bookings, timings, and cancellations are subject to availability and confirmation by our team.

Pricing & Payment

• Prices are listed in INR (₹) and are subject to change without prior notice.

• Payment must be completed in full at the time of ordering, through the payment options available on our Site.

Orders & Shipping

• Orders are processed and shipped via courier as per our Shipping Policy.

• We are not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.

No Returns or Refunds

All sales are final. Please see our Refund & Return Policy below for full details.

Intellectual Property

All content on this Site — including text, logos, images, and product descriptions — is the property of Lotus Blue Ayurveda and may not be copied or reproduced without permission.

Limitation of Liability

Lotus Blue Ayurveda is not liable for any indirect, incidental, or consequential damages arising from the use of our products, Site, or consultation services, to the maximum extent permitted by law.

Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Maharashtra.

Changes to Terms

We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the updated Terms.

Contact Us

For any questions about these Terms, contact us at [insert email].

3. Refund & Return Policy

Last updated: [insert date]

At Lotus Blue Ayurveda, customer trust and product safety are important to us.

No Returns or Refunds

Due to the nature of our products (Ayurvedic herbs, oils, supplements, and consumables), we do not accept returns, exchanges, or refunds once an order has been placed and shipped, except as required by law.

This policy exists to ensure the safety, hygiene, and integrity of our products for all customers.

Damaged or Incorrect Items

If you receive a product that is:

• Physically damaged during transit, or

• Incorrect (wrong item shipped),

please contact us within [insert number, e.g., 48 hours] of delivery at [insert email] with your order number and photos of the product/packaging. We will review such cases individually and, at our discretion, may offer a replacement for genuinely damaged or incorrect items.

Consultation Bookings

Fees paid for online consultations are non-refundable once the consultation is confirmed, except in cases where Lotus Blue Ayurveda is unable to provide the scheduled consultation.

Order Cancellations

Orders cannot be cancelled once they have been packed or handed over to our courier partner.

Contact Us

For any questions regarding this policy, contact us at [insert email] or [insert phone].

4. Shipping Policy

Last updated: [insert date]

Shipping Coverage

We currently ship our products across India via courier partners.

Processing Time

Orders are typically processed within [insert number, e.g., 1–3 business days] of payment confirmation.

Delivery Time

Estimated delivery time is [insert range, e.g., 4–8 business days], depending on your location and courier availability. Delivery times may vary during festivals, holidays, or due to unforeseen courier delays.

Shipping Charges

Shipping charges (if any) will be displayed at checkout before you complete your order.

Order Tracking

Once your order is shipped, you will receive tracking details via email/SMS (if available from our courier partner).

Delayed or Lost Shipments

While we work with reliable courier partners, Lotus Blue Ayurveda is not responsible for delays caused by the courier company, weather conditions, strikes, or other circumstances beyond our control. If your shipment is significantly delayed or lost, please contact us at [insert email] and we will assist in coordinating with the courier partner.

Contact Us

For shipping-related questions, contact us at [insert email] or [insert phone].

5. Health & Medical Disclaimer

Last updated: [insert date]

The content, products, and online consultations offered by Lotus Blue Ayurveda are intended for general wellness and informational purposes only and are based on traditional Ayurvedic knowledge and practices.

Not a Substitute for Medical Advice

• Nothing on this Site or in our consultations is intended to diagnose, treat, cure, or prevent any disease.

• Our products and consultations are not a substitute for professional medical advice, diagnosis, or treatment from a licensed physician or healthcare provider.

• Always consult your doctor before starting any new supplement, herbal product, or wellness regimen — especially if you are pregnant, nursing, taking medication, or have a pre-existing medical condition.

Consultation Limitations

Our online consultations offer general Ayurvedic guidance based on the information you provide. They do not involve physical examination and should not replace in-person medical evaluation when needed.

Individual Results May Vary

Results from using our products may vary from person to person. We do not guarantee specific outcomes.

Emergency Situations

If you are experiencing a medical emergency, please contact your local emergency services or visit the nearest hospital immediately — do not rely on our Site or consultations.

Contact Us

For questions about this disclaimer, contact us at [insert email].